FAQ

What is a Flipagram?

Flipagrams are short photo-video stories, paired with music you love.

Why should I create a Flipagram account?

When you register an account on Flipagram, you're joining a community of storytellers who can follow you, like your Flipagrams, and reflip your posts. You can find and follow your friends, or get inspired by influencers and top creators who use Flipagram. Plus, creating a Flipagram account lets you save all of your Flipagrams, even if you change phones or use multiple devices. And, you'll be able to access additional features that are exclusive to account-holders, like editing your most recent Flipagram.

What can I do on Flipagram?

Besides easily creating short videos from your favorite images and music, you can explore top Flipagram videos; discover interesting people from around the world; get followers, likes and comments; and share your posts out to most other social networks and messaging services. You'll see the world through the eyes of people like you and people completely different from you.

What can't I do on Flipagram?

Please don't use Flipagram to post nudity, graphic violence, or spam. The Flipagram community does not allow harassment, threats, or bullying. And, we ask that you keep yourself safe by not posting sensitive personally identifying information like personal phone numbers or home addresses. For the safety of all Flipagrammers, we'll remove these things if we see them!

Can I have a private account?

If you prefer to hide your posts except from followers, just turn your account to Private under “Edit Profile.” Swipe down to the bottom of the Edit Profile menu and toggle “Make Profile Private” to ON. You'll have a chance to remove any unwanted followers when you go private, and new followers will have to ask your permission to follow you.

What happens if I use the Report Inappropriate button to flag a Flipagram, comment, or user

"Report" is how you tell us that something on the Flipagram network should be removed because it contains nudity, violence, spam, bullying/harassment, or another serious problem. We will review reports and remove content that violates our Terms of Service.

How do I make a Flipagram with videos?

When you launch Flipagram after upgrading, videos will appear in “Add Moments.” Selecting a video launches our easy clip editor, where you can tap the video moments you want to include. Watch this Flipagram for an easy tutorial!

How many photos can I include in a Flipagram?

There is no absolute maximum number of photos, just a maximum of 30 per second of finished video! Flipagram can encode up to 30FPS (frames per second) meaning that for a 15-second Flipagram you can use up to 450 photos, and for 30 seconds you could use 900 photos. Keep in mind that the more photos you use, the bigger the file size of your finished Flipagram. When using lots of photos, close all other apps running on your device, and make sure you are on a strong Wi-Fi with plenty of space available on your device.

Can I add any song from my music library?

We support most audio file types but you will not be permitted to include any Digital Rights Management protected files to your video. Musical content that was not an original creation by you is protectable under copyright laws. It is against the law to copy music without purchasing or obtaining the rights to that music. Make sure you have the permission to use that musical content in any video slideshows you create with Flipagram.

You also won't be able to use music that's stored in the cloud. Please download music files directly to your device for use with Flipagram.

What photo and video sources can I use to create Flipagrams?

You can create Flipagrams using photos and videos in your device's library or from other social networking services. On all devices, Flipagram can pull in photos from your phone's camera roll and other photo sources.

Where can I share my Flipagrams? What sharing services will I have access to?

By using a Flipagram account, you can post Flipagram videos directly to your Flipagram profile. You can also share out from Flipagram to many other networks and services.

Can I use Flipagram if I don't have an Instagram or Facebook account?

Flipagram is storytelling for everyone! Just create a Flipagram account by tapping "register" and choosing to register with email instead of with Facebook.

Will I be able to edit my completed Flipagrams?

If you are logged into a Flipagram account, you will be able to edit your most recently completed Flipagram. Just click to view the Flipagram and choose the "edit" option at the upper right of the screen. If you're logged out or haven't registered an account yet, you won't be able to use this feature.

I just made an account. Where are all my Flipagrams?

Check "Hidden Flipagrams." For your privacy, when you first create an account, all of your past Flipagrams are hidden until you choose to make them public. You can find your hidden Flipagrams by visiting your profile and choosing "View Hidden Flipagrams."

I paid to remove the Flipagram watermark before I made an account. Do I have to pay again?

No! If you've purchased the watermark-free option before, it's yours for life. Just go to Settings and tap "Restore Purchases." (If for some reason this doesn't work, please contact us: support@flipagram.com)

I paid to remove the Flipagram watermark, but it's still on my Flipagrams.

Just create or edit a Flipagram, then tap the watermark from the Edit view on any photo or video moment, and you'll be able to edit or delete the watermark.

Are Flipagrams saved directly to my device?

This depends on your app settings and device type.

Will Flipagram own my Flipagram video or have rights to use it?

All rights to your video and images remain with you. If you choose to share your Flipagram on our network, you give us permission to display and play the video on the Web and in the Flipagram app. Sharing your Flipagram in a way that creates a Web link also grants us permission to display and play your video. However, you may retract this permission at any time by deleting your Flipagram.

I just made an account. Where are all my Flipagrams?

For your privacy, when you first create an account, all of your past Flipagrams are hidden until you choose to make them public. You can find your hidden Flipagrams by visiting your profile and choosing "View Hidden Flipagrams."

Can I get a verified badge?

Flipagram offers verification for highly sought-after people whose fans and followers need to know that their Flipagram profile is real. Only a very small percentage of Flipagram community members will receive a verified badge. If you have a large following outside Flipagram and feel that your account needs to be verified to help them find you on Flipagram, please fill out this form and we will review your request promptly. Please note that we can only respond to verification requests if you do qualify to receive a verified badge.

How can I get more followers?

Post great Flipagrams and make sure to interact with other people on Flipagram. The best way to make a friend is to be a friend! If you want more likes, comments, and reflips, be a good neighbor by liking, commenting, and reflipping when you watch a Flipagram and love it.

I paid to remove the Flipagram watermark before I made an account. Do I have to pay again?

No! If you've purchased the watermark-free option before, it's yours for life. Just go to Settings and tap "Restore Purchases." (If for some reason this doesn't work, please contact us: support@flipagram.com)

I paid to remove the Flipagram watermark, but it's still on my Flipagrams.

Create or edit a Flipagram, then tap the Flipagram watermark from the Edit view on any photo or video moment. You'll be able to edit or delete the watermark.

Why can't I save my Flipagram to my camera roll? (iOS)

The “Auto-Save to Camera Roll” feature should be turned on by default. If your videos aren't saving, you'll want to check to make sure you aren't running low on storage space. If you don't have much space left, delete some unwanted files to free some up. Also make sure that Flipagram has permission to access your camera roll by going to: Settings > Privacy > Photos > Flipagram and toggling to the on position. To save videos manually, turn off the Auto-Save feature and you'll see a “Save to Camera Roll” option appear in your video options (the “...” icon next to the video).

How do I upload my Flipagram video to Instagram?

There are two ways to post Flipagrams on Instagram. Before using either, make sure you have updated both Flipagram and Instagram to the most recent versions.

Share from Flipagram (recommended):

  1. Create your Flipagram.
  2. After finalizing your video, when sharing options pop up, choose "Instagram."
  3. This will move you into the Instagram app with your Flipagram ready to share as a video. If your video is longer than 15 seconds, you'll have to trim it to post on Instagram.

(If you have taken other pictures or videos since you created the Flipagram you're sharing, you will have to choose your Flipagram from your camera roll on Instagram. Instagram opens with your most recent photo or video ready to share.)

If that doesn't work, it may mean that your Flipagram is too long or that there's a problem on Instagram's side. If that's the case, try this:

Share from Camera Roll:

  1. Create your Flipagram
  2. Save it to your Camera Roll
  3. Open Instagram
  4. Tap the camera icon at the bottom of the app
  5. Tap the Video icon to switch from still camera to video
  6. Tap the grid icon to go to your phone's stored videos
  7. Choose the video you want to upload
  8. Proceed through sharing options and post to Instagram.

For more help, check out Instagram's video support page here: help.instagram.com/442610612501386

Why can't I save my Flipagram to my camera roll?

The “Auto-Save to Camera Roll” feature should be turned on by default. If your videos aren't saving, you'll want to check to make sure you aren't running low on storage space. If you don't have much space left, delete some unwanted files to free some up. Also make sure that Flipagram has permission to access your camera roll by going to:

Settings > Privacy > Photos > Flipagram and toggling to the on position.

To save videos manually, turn off the Auto-Save feature and you'll see a “Save to Camera Roll” option appear in your video options (the “...” icon next to the video).

I'm having technical issues with Flipagram. Who do I email?

You can reach us at support@flipagram.com. Please include as much information as possible! At a minimum, need to know what kind of device you're using, what version of the app you have, and exactly what the technical issue you encountered was. Be as descriptive as you can. Support is available in English, but we are happy to use Google Translate to help you as best we can in other languages.

Can I try new versions of Flipagram before everyone else?

Maybe! Apply for our beta program at flipagram.com/beta - we have limited spots available, so if you join our beta program we ask that you commit to sending us your feedback on each version you try.

How can I give feedback or suggestions to Flipagram?

Email us at support@flipagram.com! We always love to hear from you.

Any cool features to look forward to in future updates to Flipagram?

Well, if we told you, it wouldn't be a surprise! Stay tuned :) If you still need help after viewing these FAQs, please feel free to contact support@flipagram.com with any questions. Thank you!